APPOINTMENT RESERVATION & CANCELLATIONS
We strive to provide a seamless and convenient experience to reserve your appointment reservations with us at Alexander Hair Creatives. For first time guests, you can expect to receive a text message with a link to click to securely enter your information including your name, email, mobile number and also a credit card to not only secure the appointment, but to agree to our cancellation policy. Please understand that your card will not be used unless the cancellation policy is needed to be implemented. We appreciate your understanding.
With consideration of all our guests and our service providers at Alexander Hair Creatives, we implement a 24-hour cancellation policy. Any reservation cancelled or rescheduled within the 24-hour window will result in 50% of the service & time being charged to the guests' credit card on file. No call / no show reservations will be charged 100% of the services and time reserved to the guests' credit card. All charges are to ensure that our service providers are compensated for the lost time.
Cancellations and no-show appointments leave time in our schedule that cannot be filled in a timely notice and prevent us from accommodating other guests on our wait list for an appointment. We thank you so much for your consideration and understanding.
RETURNS & EXCHANGES
We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.
SERVICE ADJUSTMENTS
Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.
CHILDREN & PETS
Due to safety considerations and limited space, children are welcome by appointment only.
We understand how challenging it is finding time to spend for yourself. We also understand that your “me-time” does not always align with your hair appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker and if possible, having them wait for you in our lobby as space is so limited.
Unfortunately, Alexander Hair Creatives cannot provide childcare services. Also, young children in carriers/ strollers may not be placed near the service areas or held in the lap for safety purposes.
We kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area in our lobby. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with you and your child’s safety in mind.
Alexander Hair Creatives is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. Your team at Alexander Hair Creatives are dedicated to providing each of our guests with the highest level of services possible.
While we LOVE pets, unfortunately, they are not allowed in our building.
We greatly appreciate your understanding compliance with our child safety and pet policies.